Frequently Asked Questions

Customer Service

What are your customer service hours?

Our regular business hours are 8:00 am – 4:30 pm CST Monday – Friday. We are closed to observe major U.S. holidays including:

  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Columbus Day
  • Thanksgiving and the day after Thanksgiving
  • Christmas Eve at noon
  • Christmas

Contact Customer Service

Toll Free  1-855-253-0822
Email wwgoasubscription@program-director.net.

Accessing Premium Membership Accounts

Do I have to join to view the videos?

The video site contains both free and premium content. You do not need to be a paid member to view the free videos on the website. You do need to be a Premium Member if you want to view the premium videos. If you are a Premium Member, log in to the website to view the premium videos.

How do I access my Premium Membership account?

On the home page (www.wwgoa.com) click the log in button at the top right hand side of the page.

How do I reset my password?

Go into the log in page and select “Lost Your Password?” Enter your username or email address and select “Reset Password.” If you are logged in to your account, you can change your password by going to your “My Account” page.

I forgot my username; can I have it sent to me?

If you forgot your username, you can also log into the site using the email address you used when you signed up for your membership. If you forgot both, email customer service at wwgoasubscription@program-director.net with your first and last name and we’ll send you your username.

Membership Information

How do I pay for my Premium Membership?

Annual Membership: Your annual membership lasts for a one year period starting on the day you register and pay for your Premium Membership.

Monthly Membership: Your monthly membership lasts for a 30 day period starting on the day you register and pay for your Premium Membership.

Your paid monthly or annual membership will automatically renew using the credit card we have on file, at the then-current rates. Monthly memberships will be charged approximately 5 days prior to the end of your monthly term. Annual memberships will be charged approximately 10 days prior to the end of your current term and you will be notified prior to the renewal. We do this to ensure uninterrupted access to your membership benefits and renewals are applied to the end of the current term. Your credit card statement will list your membership as PP* WWGOA.com Purchase, 1-855-253-0822. You can reach customer service by email at wwgoasubscription@program-director.net, or at 1-855-253-0822 should you choose to remove your membership from automatic renewal.

You may cancel your membership at any time. Cancellation of your monthly membership will be effective the next billing cycle. Cancellation in the first 30 days of your annual membership will result in a full refund. Cancellation after 30 days will result in a prorated refund.

How long can I access the video content?

An Annual paid Premium Membership allows you to view all of the premium video content for one year from the start of your membership. The Monthly paid Premium Membership allows you to view all of the premium videos for 30 days.

How do I cancel my membership?

We are confident you will enjoy your Premium Membership. If for any reason you are not completely satisfied within the first 30 days of your paid Annual Membership, we will refund 100% of your membership fee no questions asked. After 30 days we will refund your membership fee on a pro-rated basis. There are no refunds on Monthly Memberships.

To obtain a refund, please contact us at 1-855-253-0822 or by email at wwgoasubscription@program-director.net.

Technical Questions

Are there any system requirements to view the video content?

Our video content is best when viewed on a computer manufactured in the past couple of years with a good broadband Internet connection (not dialup). We also highly recommend using the latest version of Firefox, Safari, or Chrome as your Internet Browser, though recent versions of Internet Explorer will work as well. The recommended screen resolution is 1024 x 768 or larger.

How do I view the video in full screen?

On the video playback page simply click the full screen button (4 arrows pointing outwards). To exit press the ESC key located in the top left of most keyboards.

How to I find a video?

You can find videos in two ways. Click the Videos link in the navigation bar (at the top of the page), and select a Category. This will allow you to view video content by topic. You can also use the search bar at the top right of the page.

Can I access the video content from my mobile device?

Most newer-model smartphones or other mobile/tablet devices with an internet connection are able to access the video content.

Ordering Questions

How do I update my credit card information?

Please contact the Customer Service Department and they can assist you.

My order says I need to fill in all the required fields, but I have everything filled in. How do I complete my order?

If you receive a message to fill in the required fields, try clearing your internet browser’s cache (browsing history.) Once the cache is cleared, open a new browser and attempt your order again. If you continue to have issues contact customer service for support.

Do you ship internationally for purchases in the Shop/Store?

Yes, we do ship most physical products from within our Shop/Store to several International countries. In addition to the USA and Canada, we ship to Australia, Brazil, India, Israel, Mexico, New Zealand, South Africa, and most Western European countries. If you live outside of these countries, you are still able to purchase any digital items, including Membership, Video Downloads, Streaming Classes, PDF Plans/Projects, etc.

If I live outside of the USA and purchase a DVD from the Shop/Store, will I be able to view the DVD content in my country?

Yes, our DVD content should be compatible with most any DVD player in use today. All our videos have been created with all current Region Codes (1, 2, 3, 4, 5, 6, and 8). If you do have trouble viewing any DVD you purchase, please contact Customer Service.

Discussion
  • (will not be published)

58 Responses to “Frequently Asked Questions”
    • Customer Service

      Hi Allan. I have sent you an email regarding this.
      Thanks
      Jean-WWGOA Video Membership

      Reply
      • Customer Service

        Hi Luiz. In response to your request, we have cancelled your Annual Premium Membership. You will continue to have access to the site until:8-16-18. If you have any questions, please contact us at 1-855-253-0822.
        Thanks
        Jean-WWGOA Video Membership

        Reply
          • Customer Service

            Hi James. I see that you previously contacted us to cancel. Your membership was cancelled at that time. Your membership expired on 12-26-17. If you have any questions, please contact our customer service team at 1-855-253-0822.
            Thanks
            Jean-WWGOA Video Membership

    • Anna

      I would like to stop automatic renewal. How can I do this? My name is Amma Lapin. Thank you for your attention.

      Reply
      • Customer Service

        Hi Anna. Thank you for contacting us. In response to your request, we have cancelled the auto renewal of your Annual Premium Membership. Your membership will remain active until: 8/5/2019. If you have any questions, please contact our customer service team at 1-855-253-0822.
        Thanks
        Jean-WWGOA Video Membership

        Reply
    • John

      I want to cancel my membership that apparently ends on 8-29-2018 and do not want to renew. John L. Magers

      Reply
      • Customer Service

        Dear John,

        Thank you for contacting us. In response to your request, we have cancelled your Annual Premium Membership. You will continue to have access to the site until: 8/29/2018.

        We are sorry to hear that you are cancelling and we would love a chance to win you back. We strive for 100% customer satisfaction and customer loyalty means a lot to us. To show our thanks for being a valued customer, please click on the link below to receive your next year’s membership at a discounted price of $12.

        https://www.wwgoa.com/?add-to-cart-multi=1&products=3917&skipcart=1&coupon=asr12

        We greatly appreciate your business!

        Sincerely,

        Taylar
        Woodworkers Guild of America Video Membership

        Reply
    • Customer Service

      Hi Bruce. Please give our customer service team a call at 1-855-253-0822 and they will assist you with this. The customer service hours are Monday through Friday 8:00 am to 4:30 pm. CST.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  1. Roger

    Is there a way to stop auto renew without cancelling my membership? I’d like to remain a member but without it automatically renewing each year.

    Reply
    • Customer Service

      Hi Roger. This is an automatic renewal program, so removing the automatic renewal would cancel. I do want to let you know that we do send out an email 45 days prior to your renewal date so you can always decide at that time if you want to continue. If you have any questions, please give our customer service team a call at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
    • Customer Service

      Hi Bob. Please give our customer service team a call at 1-855-253-0822 and they will assist you. The hours are Monday through Friday 8:00 a.m. to 4:30 p.m. CST.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  2. alexandre

    Hi. I would like to stop the automatic renewal and cancel the renewal of my membership. I can’t find the option for that in the menu. Nothing against the site, I love the content of the site, but I currently can’t find time for my hobby. Could someone there help me please? Thank you.

    Reply
    • Customer Service

      Hello Alexandre,

      We received your request to cancel your membership through email and your membership was cancelled. Please feel free to reach out again if you have any further questions.

      Thanks,

      Becky
      Woodworkers Guild of America Video Membership

      Reply
    • Customer Service

      Hi Greg. In response to your request, we have cancelled the auto renewal of your Annual Premium Membership. Your membership will remain active until: 12/10/2018. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  3. Robert

    Hello,

    I would like to cancel the auto renewal of my Annual Premium Membership but to keep my membership active until: 12/09/2018 (if my records are correct).

    Obviously, I would consider renewal at a special price.

    Thanks for your kind attention. Robert

    Reply
    • Customer Service

      Hi Robert. I have sent you an email regarding your request for cancellation of your auto renewal. If you have any other questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-Woodworkers Guild of America Video Membership

      Reply
  4. JOAO

    Please, How to cancel the order #1182994 -“Woodworkers Guild of America Membership with automatic renewal – Annua”l . I didn’t knew it was automatic renewall. I realy need to usubscribe for all. Thanks

    Reply
    • Customer Service

      Hi Joao. We did receive your email request to cancel. Your membership has been cancelled and it will not renew. If you have any questions please give our customer service team a call at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  5. richard

    i want to cancel my subscription. Customer #: 310092
    Credit Card: MC
    Card ending in: 3494
    Expiration Date: 3 -21

    Reply
    • Customer Service

      Hi Richard. I see that you contacted yesterday to cancel your membership. Your membership has been cancelled and you will have access until 8-31-18. If you have any questions you can contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  6. KENNETH

    I’m trying to download the router uses class in my download folder. I can only play it, I can’t download it. I then got an access expired message.Need help.

    Reply
    • Customer Service

      Hi Kenneth. I am sorry, you are unable to download the classes. You are able to view them at any time as long as you are logged in with your username and password. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  7. BOB

    I submitted an order today July 18, 2018 but it shows it will be sent to the incorrect address. I have updated my address in my profile and tried to call today but the office was closed at 11:30. Could you please correct the shipment address and let me know when you have processed it. Thanks!

    Reply
    • Customer Service

      Hi Bob. I do apologize, but your order has already been shipped to the original address you had entered for shipping. I am sorry for any inconvenience. If you have any questions please give our customer service team a call at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  8. DANNY

    Hello I need to opt out of automatic membership renewal I don’t want to cancel membership just want to manually renew my membership. Please send the info so I can set this up Thank you for your time.

    Reply
    • Customer Service

      Hi Danny. The program is an automatic renewal program. In response to your request, we have cancelled the auto renewal of your Annual Membership. Your membership will remain active until: 5/7/2019. If you decide to reactivate your Annual Membership, or if you have any other questions please contact Customer Service at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
    • Customer Service

      Dear Glen,

      Thank you for contacting us. In response to your request, we have cancelled the auto renewal of your Annual Premium Membership. Your membership will remain active until: 9/4/2018.

      If you decide to reactivate your Annual Premium Membership, please contact Customer Service at 1-855-253-0822, or chat with us on our site.

      We greatly appreciate your business.

      Sincerely,

      Taylar
      Woodworkers Guild of America Video Membership

      Reply
    • Customer Service

      Hi Stephen. I see that you contacted us through Chat on 7/23/18 and your membership has been cancelled. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
    • Customer Service

      Hi Mike. In response to your request, we have cancelled your Annual Gold Membership. You will continue to have access to the site until:10/29/2018. If you have any further questions, please contact Customer Service at 1-855-253-0822 at your earliest convenience, or chat with us on our site.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  9. George

    I have Gold membership but I keep getting emails offering me Platinum membership. Doesn’t Gold membership include everything offered by Platinum and more? If so, why do I keep getting these emails? I have searched your website for information about the different classes of membership you offer but I cannot find any. If it exists, I would appreciate you providing a link to it. I look forward to your reply. Regards George

    Reply
    • Customer Service

      Hi George. The Platinum Membership is an upgrade to the Gold Membership. With the Platinum membership you receive 8 new Platinum Video Downloads, 2 New Plan Downloads, 3 New Woodworking Classes, Live Mini classes, Shop Discounts up to 60% off. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  10. gary.smith.exec.7

    I would like to stop the automatic renewal but continue with my membership. How do I do that?

    Reply
    • Customer Service

      Hi Gary. In response to your request, we have cancelled the auto renewal of your Annual Premium Membership. Your membership will remain active until: 7/30/2019.
      We did want to make you aware that we do send you an email reminder 45 days prior to your renewal date, and by opting out of the automatic renewal you may no longer receive this email notification.
      If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  11. juan

    Dear Sir

    Please, I want to cancel my subscryption in your prestigious site. Tks in advance. juan

    Reply
    • Customer Service

      Hi Juan. In response to your request, we have cancelled your Annual Premium Membership. You will continue to have access to the site until: 9/12/2018. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  12. David Veasey

    I do not have a subscription from you but do receive emails. How do I get the emails from coming to me. Respectfully yours

    Reply
    • Customer Service

      Hi David. Please follow the instructions to unsubscribe to the E-Newsletter. You will want to click on the Preference Center located at the bottom of any of the emails we have sent you. Scroll down about 1/2 way down the page. Change the unsubscribe to all to Yes, check the ‘I am not a Robot’ box and then scroll to the bottom and click Submit. Please allow 5 business days for the change to process. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
    • Customer Service

      Hi Raed. We are sorry to hear you are cancelling. In response to your request, we have cancelled your Annual Premium Membership. You will continue to have access to the site until:8-29-18. If you have any questions please give our customer service team a call at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
    • Customer Service

      Hello. We are sorry to hear you are cancelling. In response to your request, we have cancelled your Annual Premium Membership. You will continue to have access to the site until:9/25/2018. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
    • Customer Service

      Hi Lindsay. We are sorry to hear you are cancelling. In response to your request, we have cancelled your Monthly Premium Membership. You will continue to have access to the site until:9/14/2018. If you have any questions, please contact us at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply
  13. Jeffrey

    I need to stop automatic renewal. I was just billed for an annual membership I do not want.

    Reply
    • Customer Service

      Hi Jeffrey. I see that you did contact us by email and your membership has been cancelled. Your refund was processed for $95.00. Your membership will remain active until 8-23-18. If you have any questions, please contact our customer service team at 1-855-253-0822.
      Thanks
      Jean-WWGOA Video Membership

      Reply